oSky Bookmarklets

We work mostly with three systems: OpenSky.com, Admin, and Desk

...but they don't integrate well

These tools help bridge the gap. They are called Bookmarklets: small pieces of javascript that can do much more than just take you to a page. Think of them as Smart Bookmarks.

The four main bookmarklets are:

TrackingImpersonateOrdersDeskSearch


To install:
Drag each bookmark to your Bookmarks Bar

click here for extras

How to use them:

They all work basically the same way: if you select some text on a webpage and click the bookmarklet it will act on your selection. If you don't select anything (or if it does not understand your selection) it will prompt you to type/paste your query.





Tracking

Go straight to the carrier website for native tracking

Select any text and press this bookmarklet - you'll be taken to a search page and from there, if it recognizes a tracking number you'll be taken directly to the carrier's page automatically. It ignores spaces, punctuation, and capitalization.

If it doesn't recognize a tracking number it will first ask for confirmation. If you still decide to search it will check Google



Impersonate

Easily Impersonate Customers or Merchants

Select a slug and you'll be taken to that merchant's dashboard.

Otherwise select some text and this will search for email addresses. It will then impersonate the first email address it finds, and take you straight to the customer's Purchases Page!

** CHECK THIS: Feel like beta testing v2.0? This one works with the microsites! And I changed the name because it seemed fun :-)

Here's how it works: You can use it just like before - but now, if you go back to the window where you first clicked the bookmarklet you will see choices for each of the microsites. If you don't click anything it will disappear after 7 seconds - so you wont notice it. But of course you can click anywhere in the background to close it right away.

Also, if you are on one of the microsites (or OpenSky) then it will impersonate on that site, though unfortunately the microsites do not let us impersonate straight to the Orders page :-(

Slugs work the same

Here it is: Imposter



Orders

Why should there be different fields for different searches?

Select as much text as you like and it will search for your order in the best way possible.

This bookmarklet detects Order Numbers, Email Addresses, Tracking Numbers, Full Names, Phone Numbers, and Last Names and searches accordingly

If it finds any order numbers it will open them in Admin. As many as it finds

If none are found then it will look for email addresses and search using the first one it finds

If it finds neither then it will look for phone numbers and do a User search on the first one. Then if you find the user you can search for orders.

If it finds none of those then it will search by name. If it looks like a name it will search automatically, otherwise it will ask for confirmation.

note: The first time you try to open multiple orders at once your browser will block the attempt. But you can then allow multiple popups on that domain and try again. This is domain-specific so you will have to allow popups when searching from Desk, and again from Admin, etc. But then it will remember indefinitely.



DeskSearch

Desk has some powerful search capabilities, but they are cumbersome. This bookmarklet makes it easy

Use this if you're tackling an issue for the first time and want to quickly see any related communications.

This also will scan your selection for any Order Numbers, Email Addresses or Phone Numbers. It will then seach Desk for cases that match any of those criteria.

If you are on an order then it will automatically search for that Order, Email, and Phone.

This works only in NextGenDesk and requires opening a new window. If you use Classic Desk or would prefer to stay in one window you can use this alternate bookmarklet. It will give you text to copy and paste into the Desk search field.

Here it is: DeskSearch



Bonus Bookmarklets



Dial

Opens RingCentral and dials the first number it finds

Note: Sometimes RingCentral stops responding to telephone links. This is unrelated to these bookmarklets. If it stops working just exit RingCentral. You don't have to restart it. When you click the bookmarklet again it will restart automatically.



oSkySearch

Probably obvious, but: this searches for products on OpenSky



UPS

A more complete version of the UPS bookmarklet you already use

The original one was the inspiration for everything here

So I made it better

We don't have to go to UPS to create labels very often anymore. But that makes it easier to forget a step. This bookmarklet does everything but choose the merchant.

First of all: forget that blue button in Admin.

Here's what you do:

1) While on an order in Admin click the bookmarklet and you'll be prompted to copy the text (just like before)

2) Copy the text, press OK, and it will open the UPS returns page in a new tab/window

3) You'll probably need to sign in. After you do, click the bookmarklet again and it will take you to the returns page

4) On the returns page click the bookmarklet again and you'll be prompted to paste what you just copied (just like the old one)

5) When you press OK not only will it fill in the customer's information, it will also set the weight to 1lb, set the description to the order number, set it to "print" the label, and open the Ship To page so you can select the merchant.

6) Select the merchant to ship to and you're done. Just follow the instructions to finish creating the label



It seems like a lot of steps, but I promise you it is so much simpler than before!

Note: I figured that in most situations where a UPS label is necessary it would probably be beneficial to manually send it to the customer. This has the added benefit of letting anyone else re-send that attachment if necessary. But you could always change it to send the label electronically



Merchants

Search the Plan Orders or Sellers pages

So the Plan Orders page can be searched by email, but not slug; and the Sellers page can be searched by slug, but not email. This bookmarklet will search accordingly.

Then, for example, if you want to search Plan Orders but only have a slug, no big deal: it will take you to the Sellers results, but you'll have the email address right there so you can try again and get to the Plan Orders. Or vice versa.

Added bonus: if you are on any merchant page (including products) you can skip highlighting anything. The bookmarklet will search sellers for that merchant's slug automatically



And here are a couple webApps I've made

they are very much works in progress

noteBook

A simple note taking app with the simplicity of a notebook

If you're gonna take notes, you might as well do it in the browser so you can use these tools

If you click the top right corner it makes a new note - like turning the page in a notebook.

Clicking the bottom left corner pulls up the history - like flipping back through the pages.

And I added a bit of style too. The bottom right corner pulls up the settings. Change the text color, corner color, or background. You cannot upload a picture, but you can use the address of any image you find online. Even animated gifs!



timer

Quickly see how much of your break is left

Most timers are about alerting you at the end

But if you are on your lunch break you need to be back and ready before the timer goes off

This has just three buttons: 1hr Lunch, 30min Lunch, and 10min Break.

One cool feature is that the time is stored in the URL. So you can share the link with someone else, or email it to yourself and see the same timer on your computer in the office that you started on your phone.



DeskSearch DeskSearch (Classic) Imposter Imposter Orders Tracking UPS oSkySearch Dial MerchPlans Penalties Amazon
Amazon Search OpenSky items on Amazon. For research purposes only, of course :-)

Penalties Quickly view a merchant's Penalties :-)